Refund Policy

1. Refund Eligibility

 

Refunds may be considered under the following circumstances:

• Cancellation of Services: Customers who cancel their booking in accordance with our Cancellation Policy (outlined below) may be eligible for a refund.

• Service Disruptions: In the event of service disruptions caused by VH1 FREIGHT LLC, customers may be eligible for a refund of fees paid for affected services.

 

2. Cancellation Procedures

 

Customers must adhere to the following procedures to cancel services:

• Notification: Notify VH1 FREIGHT LLC, of the cancellation request via email or phone as soon as possible.

• Cancellation Window: Cancellations made within [number] days prior to the scheduled moving date may incur penalties or fees as outlined in our Cancellation Policy.

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3. Processing Refunds

• Timelines: Refunds will be processed within 14 business days of receiving a valid cancellation request.

• Method: Refunds will be issued via the original method of payment, unless otherwise agreed upon.

 

4. Exceptions

 

Refunds may not be applicable in the following circumstances:

• Failure to Cancel: Customers who fail to cancel within the designated cancellation window specified in our Cancellation Policy.

• No Show: Customers who do not show up for scheduled services without prior notification.

 

5. Contact Information

 

For refund inquiries or cancellation requests, please contact us at info@vh1freight.com